jili.com Privacy Policy

This Privacy Policy ("Policy") describes how jili.com ("jili.com," "we," "us," or "our") collects, uses, stores, discloses, and protects the personal information of individuals ("you," "your," or "Player") who access or use the jili.com online gaming platform available at https://jilicom.org (the "Platform").

jili.com is committed to safeguarding the privacy and security of your personal data. We recognize that Filipino players entrust us with sensitive information when they register and play on our Platform, and we take that responsibility seriously. This Policy is designed to be transparent about our data practices so you can make informed decisions about your personal information.

This Policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which are incorporated herein by reference. By accessing or using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein.

For the purposes of applicable data protection legislation, jili.com acts as the data controller in respect of the personal data collected through the Platform. As data controller, jili.com determines the purposes and means by which your personal data is processed.

jili.com is responsible for ensuring that personal data collected through the Platform is processed lawfully, fairly, and transparently, and that appropriate technical and organizational measures are in place to protect your data against unauthorized access, loss, or destruction.

If you have any questions about how jili.com processes your personal data, or if you wish to exercise any of your data subject rights as described in Section 10 of this Policy, please contact our support team using the details provided in Section 13.

jili.com collects personal data from you in the following ways: directly when you provide it to us during registration or account management; automatically when you use the Platform; and from third parties such as payment processors and identity verification providers. The categories of personal data we collect include:

jili.com does not intentionally collect special categories of sensitive personal data (such as health data, religious beliefs, or political opinions) unless specifically required for responsible gaming purposes, such as processing a self-exclusion request.

jili.com uses the personal data we collect for the following purposes:

• Account Registration and Management: To create and maintain your jili.com player account, verify your identity and age (21+), and manage your account preferences and settings.
• Service Delivery: To provide you with access to jili.com's full range of games and features, process your deposits and withdrawals through approved Philippine payment channels, and deliver bonuses and promotional offers you have opted into.
• Know Your Customer (KYC) Compliance: To verify your identity and age in accordance with applicable Philippine gaming regulations and anti-money laundering requirements. This includes cross-referencing your information with identity verification providers where necessary.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Security and Fraud Prevention: To monitor Platform activity for suspicious behavior, detect and prevent fraud, cheating, money laundering, and other prohibited conduct, and to protect the integrity of the jili.com Platform.
• Responsible Gaming: To monitor your gaming activity for signs of problem gambling, enforce self-exclusion requests, apply deposit and loss limits, and comply with our responsible gaming obligations.
• Platform Improvement: To analyze usage patterns, conduct internal research, and improve the functionality, performance, and user experience of the jili.com Platform.
• Legal and Regulatory Compliance: To comply with applicable Philippine laws, regulations, and directives from regulatory authorities, including PAGCOR and the National Privacy Commission.
• Marketing Communications: To send you promotional offers, game updates, and news about jili.com, where you have provided your consent to receive such communications. You may opt out at any time by contacting our support team.

jili.com will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent.

jili.com processes your personal data on the following legal bases under the Data Privacy Act of 2012 and its Implementing Rules and Regulations:

• Contractual Necessity: Processing is necessary for the performance of the contract between you and jili.com — specifically, to provide you with access to the Platform, process your transactions, and manage your account.
• Legal Obligation: Processing is necessary for jili.com to comply with its legal and regulatory obligations under Philippine law, including KYC requirements, anti-money laundering obligations, and responsible gaming mandates.
• Legitimate Interests: Processing is necessary for jili.com's legitimate interests in operating a secure, fair, and commercially viable gaming platform, provided that such interests are not overridden by your fundamental rights and freedoms.
• Consent: For certain processing activities, such as sending marketing communications or processing sensitive personal data, jili.com relies on your freely given, specific, informed, and unambiguous consent. You have the right to withdraw your consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jili.com does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary and for the purposes described in this Policy:

• Payment Processors: Licensed Philippine payment service providers such as GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing your deposits and withdrawals. These providers are bound by their own privacy policies and applicable financial regulations.
• Identity Verification Providers: Third-party KYC and age verification service providers engaged by jili.com to verify your identity and age as required by applicable regulations.
• Technology Service Providers: Cloud hosting, data storage, cybersecurity, and analytics providers who process data on jili.com's behalf under strict data processing agreements that prohibit them from using your data for their own purposes.
• Regulatory and Law Enforcement Authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies, where jili.com is legally required or compelled to disclose your information.
• Professional Advisors: Legal counsel, auditors, and other professional advisors engaged by jili.com, subject to binding confidentiality obligations.

jili.com retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:

• Account Data: Retained for the duration of your active account relationship with jili.com, and for a period of at least five (5) years following account closure, in accordance with applicable anti-money laundering record-keeping requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years from the date of the transaction, as required by Philippine financial regulations.
• KYC Documentation: Identity verification documents are retained for the duration of your account and for a minimum of five (5) years following account closure.
• Support Communications: Customer support records are retained for a period of two (2) years from the date of the last interaction, unless a longer retention period is required for dispute resolution or legal proceedings.
• Technical and Usage Data: Anonymized or aggregated technical and usage data may be retained indefinitely for analytical and platform improvement purposes.

Upon expiry of the applicable retention period, jili.com will securely delete or anonymize your personal data in accordance with its internal data disposal procedures.

jili.com implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. These measures include:

• Encryption: All data transmitted between your device and the jili.com Platform is encrypted using 256-bit SSL/TLS technology. Sensitive data stored in our systems is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to personal data is strictly limited to jili.com personnel and authorized service providers who have a legitimate need to access it for the purposes described in this Policy. All access is logged and audited.
• Firewalls and Intrusion Detection: jili.com's infrastructure is protected by enterprise-grade firewalls and intrusion detection and prevention systems that monitor for and respond to potential security threats in real time.
• Regular Security Audits: jili.com conducts regular internal and third-party security assessments, penetration testing, and vulnerability scans to identify and remediate potential security weaknesses.
• Staff Training: All jili.com personnel who handle personal data receive regular training on data protection obligations and security best practices.

While jili.com takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is 100% secure. You are also responsible for maintaining the security of your own account credentials. Please refer to Section 3 of our Terms & Conditions for your account security obligations.

jili.com uses cookies and similar tracking technologies to enhance your experience on the Platform. A cookie is a small text file placed on your device when you visit a website. The following types of cookies are used on jili.com:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They enable core features such as session management, account authentication, and security. These cookies cannot be disabled without significantly impairing your ability to use the Platform.
• Functional Cookies: These cookies allow the Platform to remember your preferences and settings, such as your preferred language and display options, to provide a more personalized experience.
• Analytics Cookies: These cookies collect anonymized information about how players use the Platform, such as which pages are visited most frequently and how players navigate between sections. This data helps jili.com improve the Platform's performance and user experience.
• Session Cookies: Temporary cookies that are deleted from your device when you close your browser. These are used to maintain your session while you are actively using the Platform.

jili.com does not use advertising or cross-site tracking cookies. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the Platform.

Under the Data Privacy Act of 2012 and its Implementing Rules and Regulations, you have the following rights in relation to your personal data held by jili.com:

• Right to Be Informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of Access: You have the right to request a copy of the personal data jili.com holds about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data jili.com holds about you. You can update certain information directly through your account settings.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to jili.com's legal and regulatory retention obligations.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on jili.com's legitimate interests.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Lodge a Complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that jili.com has processed your personal data in violation of the Data Privacy Act of 2012.

To exercise any of the above rights, please contact jili.com's support team using the details provided in Section 13. We will respond to all verified requests within thirty (30) days of receipt, or within such other timeframe as may be required by applicable law.

The jili.com Platform is strictly intended for adults aged 21 years and above. jili.com does not knowingly collect personal data from individuals under the age of 21. The minimum age requirement of 21 years is a strict legal requirement under applicable Philippine gaming regulations.

If jili.com becomes aware that it has inadvertently collected personal data from an individual under the age of 21, it will take immediate steps to delete that data and close the associated account. Any funds deposited by an underage player will be handled in accordance with applicable regulatory requirements.

If you are a parent or guardian and believe that your child has registered on the jili.com Platform, please contact our support team immediately using the details in Section 13 so that we can take appropriate action.

jili.com reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When we make material changes to this Policy, we will update the "Last Updated" date at the top of this page.

For significant changes that materially affect how we process your personal data, jili.com will endeavor to provide you with advance notice through a prominent notice on the Platform or via email to the address registered on your account, where practicable.

Your continued use of the jili.com Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised Policy. If you do not agree to the updated Policy, you must cease using the Platform and may request account closure by contacting our support team.

We encourage you to review this Privacy Policy periodically to stay informed about how jili.com is protecting your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or jili.com's data processing practices, please do not hesitate to contact our support team. We are available 24 hours a day, 7 days a week via live chat on the Platform.

You may also reach us by email. Our support email address is provided below as plain text for your reference:

This is a plain text email address. Copy and paste it into your mail application to send us a message. We aim to respond to all privacy-related inquiries within five (5) business days.

If you are not satisfied with jili.com's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). Information about the NPC and its complaint procedures is publicly available through official Philippine government channels.